We view you as our partners in your child's care and we will absolutely contact you in the following circumstances:
• If your child is experiencing serious medical/dental situations you will be contacted by the Camp Nurse or Doctor, and/or the Camp Director.
• If your child is being placed on prescription medication by a Physician you will be contacted by our Camp Nurse or Doctor.
• If your child is experiencing significant social or behavioural concerns, (including serious homesickness) you will be contacted by the Camp Director.
If you do not hear from us, your child is likely having a wonderful and successful experience with us. Please remember, no news is good news.
If you need to contact us: If you have a question, comment or concern please click here to submit a contact request and someone will get back to you as soon as possible.
Incoming Email: Families are invited to send emails to their children by clicking here. We are delighted to be able to offer this service on a complimentary basis from Monday to Friday.
Families are also welcome to send mail to their children via Canada Post. Our mailing address is not listed on our website for security purposes but is available in the hard copy of the handbook sent to you in April.
VERY IMPORTANT: Camp Hatikvah has a no-package policy. Please do not send anything to your child from home or have online shopping delivered to them as the packages WILL NOT be accepted. An exception will be made for children celebrating their birthday at camp.
Outgoing Mail: All outgoing mail will be sent via Canada Post.
Shabbat-o-gram: Every Friday, campers will be offered the opportunity to send one electronic "shabbat-o-gram" to their parents if desired.
Camper/Parent Communication Policy: Receiving letters from you is a very important part of your child’s camp experience and we encourage you to write your child at least twice a week. The amount a child chooses to write home to you, however, is left entirely up to them. Some children write home daily while others choose not to write home very often or at all. We recognize that not hearing from your child can be very difficult but we hope that you will come to appreciate that letting your child dictate if and when they communicate with you is all a part of the important growth experience they are having while with us.
Can I contact the camp to check in on my child?
We know how hard it is to be away from your child and understand your desire to check in to know how they are doing. If you have a real concern about your child, please reach out to us and we will happily get back to you with an update on their progress. With that said, we urge you to remember that no news is almost always good news. Before reaching out to us, we ask you to ask yourself; "am I really concerned about something specific or am I just struggling with being separated from my child?" The latter is natural - and we understand it completely - but we ask for you to try to work through these feelings with your spouse or a friend before contacting us.
I know my child is struggling with homesickness, what do I do?
Homesickness is a very normal part of the camp experience and we are very good at dealing with it. Please allow us to care for your child during this learning experience and rest assured that we will call you if their homesickness reaches a level that is not considered normal or healthy.
Should I let the camp know if I receive a concerning letter from my child?
Absolutely! If you receive a letter from your child that indicates that they are unhappy or had a negative experience please let us know so that we can check in on them. It is very important to us to have this information so we can help solve the issue immediately.